When I first used this Ryzen 5 mini computer, I love it. Had it hooked up to my TV. That love didn’t last long, about two weeks. It started to act “glitchy” making a loud popping sound, causing the TV monitor to display the “black screen of death”. I’d reboot it, and for awhile was okay, then it started to happen more frequently, almost every day. It then developed another “glitchy” problem, it would simply disconnect! As if the power was shut off but it wasn’t. Again I’d have to reboot it.
Contacted Trigkey, only to be told to do everything from getting into the Registry, to resetting back to factory specs. None of that worked, so, I requested an exchange, that process was a hassle and the warehouse I sent it to said they didn’t have the return. Even after sending them a copy of my shipping/tracking receipt. Even with that, they said they would not ship out a replacement until the returns department confirmed they had the old one. I had to threaten them with legal action! Turns out they lost it on their end. The whole process took several weeks, this whole time I’m without a computer.
When the second one arrived, the SAME THING HAPPENED, about the same time. I told them, “You need to be straight with me, is there a series of flawed mini’s? I can’t be the only one having this problem. They did not answer the question until I called them on it after I did some research and found out that indeed this is a chronic problem with their units. This time they wouldn’t let me return, or get a refund unless I FLASHED THE BIOS! I’m not a computer person, I’m a consumer who bought a new computer, and shouldn’t have to be doing this. I attempted to do it, and it was too complicated for me, so I asked my son who has a Masters in Computer Science to come over and help. And, even he couldn’t do it! He had to look up the process using ChatGPT. Turns out, they had given us the wrong steps, and the wrong files.
After requesting the proper files, the headache continued. There were 8 steps, only 5 were valid…
Step 3: only showed 1 of the 3 files listed. Step 4: did not show the flash drive to boot from until we had to buy an exact 16 GB flash drive. Step 5 “fs3” was not recognized.
After finally figuring it out, and the bios screen shown, “done” we close out of that, reboot… sent them the bios data page, and they return with, “Sorry that’s not the correct bios, Please do it again” I wanted to scream!
The problem still persist…
Bottom line, it’s one of those, “You get what you pay for”. Don’t waste your money or peace of mind.
