5800H losing ethernet after sleep


  • I have just bought the 5800H from Amazon - https://www.amazon.co.uk/dp/B0CL4SBD5M?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1 - I'm really happy with the purchase save for one issue.

    When the PC wakes up after sleeping it loses the Ethernet connection, claiming that there is no cable plugged in. A reboot fixes the problem until the next time the PC goes to sleep.

    In Device Manager -> Network Adapters -> Realtek PCIe GBe Family Controller -> Advanced I have tried the following:

    Wake on Magic Packet - enabled
    Wake on magic packet when system... - enabled
    Green Ethernet - disabled
    Energy Efficient Internet - disabled

    Currently Power Saving Mode is enabled.

    In the Power Mangement tab I have also unticked "Allow the computer to turn off this device to save power".

    What else can I do?



  • Maybe update drvers?

     


  • As far as I can tell everything is up to date. It's brand new and I've been doing all the updates to the OS and drivers that have been recommended.


  • You write: "

    Currently Power Saving Mode is enabled.

    In the Power Mangement tab I have also unticked "Allow the computer to turn off this device to save power."

    Did you try to restore to défault?


  • It turns out the problem wasn't the 5800H after all, but the network hub it was plugged into. I had to change the hub for other reasons and once I did the network comes back after sleep every time without fail.


  • Very good news! 👍


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